Tag: business relationships

  • Take The Win

    Take The Win

    Celina’s city council recently approved some incentives to land a second Walmart. I won’t break it down here, but it could be pretty substantial. And probably a smart move, I’d say. Sales tax is one of the few revenue levers a city actually controls, and a big box store just inside your line pulls shoppers in from both sides while the tax dollars only land on yours. So far, so good.

    Then the mayor opened his mouth.

    Ryan Tubbs told the room they were going to build the best Walmart they could “so every resident of Pilot Point comes and visits Celina and shops at Walmart… so that we cause sales tax leakage for our lovely neighbors.”

    He’s not wrong, that’s exactly what’s going to happen. Pilot Point residents will drive to the closer store, and Celina banks the tax revenue while Pilot Point’s roads absorb the traffic that got them there.

    But saying it out loud like that is a low status move. It’s also not smart business.

    There’s about a 100% chance Tubbs sits across a table from somebody in Pilot Point again before too long. A road project, a shared utility line, some regional thing nobody can avoid. And now he’s the guy who stood up and gloated about it on the record. Doesn’t matter that he was right. That’s not a great position to negotiate from the next time he needs something from them.

    Win the deal. Then keep your mouth shut about it. Be gracious.

    If you’re a land investor you know this.

    You make your money when you buy, not when you sell. Old idea, still true every time.

    When somebody’s willing to sell below market today, there’s almost always a reason behind it. A health scare, a divorce, a job that’s moving them, an estate nobody in the family wants to deal with, a note coming due next month.

    You didn’t create the situation. You just showed up with a solution when they needed one, and the price reflected the circumstances.

    The deal closes. You’re very happy with the deal. That doesn’t mean you explain to the seller how much you saved, or mention it to their neighbor, or bring it up again down the road when the tract’s worth double.

    You say thank you and you mean it.

    And that you hope your paths cross again, because in this business they usually do, and you want to still be the guy they’d sell to next time.

    Gloating doesn’t get you anything the win didn’t already get you. It just costs you the next deal, or the next referral, or the next seller who was on the fence and heard how you talk about the last one.

    Most of the good deals I’ve gotten over the years came from somebody who trusted me enough to call again.

    People have long memories when you make them feel like the loser.

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  • Things Change. That’s Not the Problem.

    Things Change. That’s Not the Problem.

    My daughter started her first job recently. Retail. Big store.

    She’s a couple weeks in. Shows up on time, good attitude, does what she’s asked. In retail, that combination already puts you ahead of a significant portion of the workforce. The industry runs around 60% annual turnover. No-call-no-shows are a daily problem for store managers. Someone who just reliably shows up is one less thing to worry about.

    Which means they’ll notice. And eventually they’ll start asking more of her. She’s already getting way more hours than she initially expected. That’s fine. That’s how it works. You accommodate when you can, especially when you’re new. You never know who’s watching or where people end up. I have clients who’ve hired six-figure salespeople out of fast food drive-thrus because someone made an impression.

    But there’s a line.

    She has a friend leaving the country. Going away party scheduled around my daughter’s work schedule. She was off at 4, plenty of time. Except she looked back at the schedule and her shift had been moved. Hours later. Nobody asked. Nobody called. It was just different.

    That’s not a scheduling issue. That’s a respect issue.

    She was upset. I was able to talk her through how to approach it and she got things switched back. The boss said the only reason she changed it was that my daughter had written “open to any hours” on her application. Which is true. But a reasonable person knows that if you’re scheduled off, you’re not just sitting around waiting to work. You’re living your life. Sometimes a change is no big deal. Sometimes it’s a huge deal.

    Things change. The market moves. A buyer falls through. A timeline shifts. I’ve seen deals that looked simple get complicated fast and complicated ones come together out of nowhere. That’s just how it works and there’s no point pretending otherwise.

    But there’s a difference between things changing and someone changing things on you without a conversation.

    If something shifts that affects your timeline, your plans, what you thought was going to happen, you’re going to hear it from me first. Not after the fact. Not when it’s already done. You’re not going to look at the schedule one day and find out it’s been changed.

    You control this. That part doesn’t move.

    I can’t promise everything goes according to plan. Nobody can. What I can promise is that you’re never going to feel like you woke up and someone had already decided something for you.


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