Tag: Credibility

  • You Should Follow the FBI Handbook (Better Than They Appear To)

    You Should Follow the FBI Handbook (Better Than They Appear To)

    People love to talk about negotiation like it’s some slick performance.

    Say the magic line. Use the magic trick.

    “Frame it this way.”

    “Promise them something you’ll figure out later.”

    That’s not negotiation. That’s drama club.

    One of the best negotiation lessons I ever picked up comes straight out of the FBI playbook:

    You don’t lie. Ever.

    In a hostage situation, someone might say, “If you promise I won’t do jail time, I’ll come out.”

    A negotiator can’t promise that. It’s not their call.

    And if they fake it, even for a moment, the entire situation collapses — not just that conversation, but every future one.

    Same thing happens in business. In real estate. In life.

    Credibility is your currency. Once it cracks, you don’t get it back.

    You can patch it, glue it, tape it — but everyone can still see the fracture.

    And that’s where most people get themselves sideways:

    They think lying buys them time.
    They think exaggerating buys them leverage.
    They think “avoiding the truth” keeps people calm.

    No — what it buys is suspicion.

    And once people are suspicious of you, nothing you say ever lands clean again.

    If I tell a seller I have a buyer “ready to write,” I’d better mean it.

    If I tell a buyer “you’re competing with ten offers,” It better be true.

    If I tell someone “you’ll have an update tomorrow,” I’d better deliver one.

    Not because I’m noble. Because I want to keep negotiating tomorrow.

    Trust is a renewable resource only when you don’t drain it.

    If you’ve ever been tempted to stretch the truth “just a little” to move a deal along, here’s the simple fix:

    Say what you can do. Be honest about what you can’t.

    You don’t lose deals by telling the truth.

    You lose deals by being the person people can’t trust when the truth matters. (And the truth always matters)

    The long-term advantage is always on the side of the person whose word actually means something.

    Protect your credibility — your future depends on it.

    PS- If you think negotiation is just for business, you’re missing most of the picture.

    Negotiation shows up everywhere — with your kids, your spouse, contractors, strangers at the store, people who try to take advantage of you.

    Maybe even the cops if you ever find yourself explaining why you were “only going five over.”

    If you get better at negotiation, you don’t just get better deals.

    You get a calmer life. Better conversations. Fewer blow-ups.

    More clarity. Less stress.

    One of the best books I’ve ever read on negotiation is Never Split the Difference by Chris Voss.

    I read it once a year.

    It’s that good.
    And if you read it — and actually apply what it teaches — it will help you in every part of your life.

    I have it listed on my Recommended Reading page here:

    (As an Amazon Associate, I earn from qualifying purchases.)

  • If You’re Not In The Trust Business, You Won’t Be In Business For Long

    If You’re Not In The Trust Business, You Won’t Be In Business For Long

    Awhile back I saw a Dallas Morning News headline on the so-called bathroom bill.

    Technically correct, but framed so narrowly it made the issue sound like it only applied to a sliver of people. In reality, it applies to everyone.

    Why write it that way? I can’t say for sure.

    My guess: to agitate certain readers and boost clicks.

    That’s the business they’re in.

    Not the news business so much as the engagement business.

    I even messaged the public editor about it. Pointed out the headline was misleading. His reply? Evasive. Acted like he didn’t understand my question. I explained again. Still nothing.

    Maybe he was right that I wasn’t clear. I mean, I don’t write for my business every day.

    (wait, yes I do).

    Fast-forward to this week. Same public editor writes a whole piece about… typos in headlines. “Went” instead of “gone.” “Polices” instead of “policies.” Important, sure — but is that really worth a full column and public apology?

    It reminded me of Jesus taking the Pharisees to task for tithing on their mint and cumin while neglecting the weightier matters. Grammar matters, but it’s not the real issue.

    Then came the real eye-opener: a line about improvements. Now, 98% of stories are reviewed by an editor before posting. Good, right? Except the number used to be… 28%.

    Come again? A major metro paper, calling itself the “paper of record,” admitting it didn’t bother to review over two-thirds of its stories just 6-7 months ago.

    And we’re supposed to see that as progress.

    Their explanation was cost. I’m sure it was.

    But if you’re really in the news business, accuracy isn’t optional.

    And if you’re really in the trust business, you don’t brag about fixing a gap that should never have existed.

    That got me thinking about my own work.

    Most folks would say I’m in the brokerage business.

    And that’s true. But more than that, I’m in the trust business.

    You can get news anywhere. You can get a broker anywhere. Both are commodities.

    The only reason someone picks me is because they believe I’ll shoot straight and protect their interests.

    And if that sounds crazy in today’s world — maybe it shouldn’t.