Tag: Business Strategy

  • You Can Use It, But Be Careful Not To Lose It

    You Can Use It, But Be Careful Not To Lose It

    On Wednesday I wrote about how someone can sound pretty smart to people who know less than they do. At least until an actual expert walks into the room.

    Most of the time it’s harmless, or close enough for government work. Nobody is really acting on what these people are saying, so a little error doesn’t matter much.

    But if they did act on it, things could get expensive.

    There’s a term for it: knowing just enough to be dangerous.

    It’s hard to go anywhere today without hearing somebody talk about AI.

    Depending on who you ask, AI is either going to make everyone rich, put everyone out of work, or both.

    I don’t know.

    But it’s obviously making the “knowing just enough to be dangerous” problem worse.

    This week Dan Kennedy mentioned a commercial real estate investor who was bragging that he had delegated all the due diligence on a deal to AI and got an answer in eight and a half minutes.

    The investor thought this was wonderful.

    Kennedy’s response was simple:

    “Have you ever done the same analysis yourself and compared the two?”

    That’s the right question.

    Because there are really two kinds of people using AI right now.

    The first group is using it to avoid doing the work.

    Those people are headed for trouble, and you should avoid doing business with them if you notice it.

    Not because AI is always wrong. It’s not.

    But because they have no reliable way to know when it’s wrong.

    And if they keep relying on it, eventually they won’t know how to do the work without it.

    Think about navigation in your car. Most people can still get around, but they’re not nearly as good at it as they used to be. The skill slowly deteriorates because they stopped using it.

    The same thing can happen with analysis, writing, valuation, negotiation, or anything else.

    If you’re not careful, before long you’re no longer using the tool. The tool is using you.

    You’re just accepting answers instead of evaluating them.

    It won’t bite you every time.

    But it doesn’t have to.

    The people getting the most value from AI tend to use it differently.

    They’re still doing the thinking.

    They’re still forming opinions.

    They’re still responsible for the answer.

    I use AI for things. I’d be crazy not to.

    But I’m using it to enhance and accelerate what I was already doing, not as an easy button like on the commercials.

    I’m able to create better reports and information for people, much faster than I could a year ago.

    Not because the AI is doing the work.

    Because I’m still doing the work.

    It helps organize information. It can challenge assumptions. Sometimes it points out something I missed. Sometimes it’s right. Other times I tell it to shove off.

    But it isn’t making the decision.

    I am.

    There’s a difference between using a tool to augment what you’re doing and letting the tool do all the work.

    Right now those two people can look very similar.

    Give it a few years.

    They won’t.



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  • Sound Good?  Keep Your Head On a Swivel

    Sound Good? Keep Your Head On a Swivel

    There are certain phrases that just scream “look out” as soon as you hear them.

    Most guys know that if a woman says “we need to talk,” it’s not an invitation to a discussion. You’re about to be told something—most likely about how you’re being a jerk.

    If someone shows up talking about “fairness?” It’s a pretty safe bet they aren’t about to start listing ways they can improve things for you.

    And if someone tells you “it’s not about the money?” Trust me, it’s about the money.

    If you’re perceptive, you’ve noticed that all three of those things usually come right before a negotiation of some sort.

    There’s another phrase that should set off the same alarm bells: Win/Win.

    For most people, that phrase conjures visions of cooperation, collaboration, and conviviality. But win/win usually isn’t the real goal of those who preach it.

    For a trained negotiator, it’s a tactic—a way to use your good nature (and your neediness) to skin you alive.

    They say win/win, but they mean win/lose. And they don’t intend to be on the losing side.

    What win/win really means in practice is: “I’m about to demand concessions from you and give little or nothing in return.”

    And if you complain afterward? They’ll tell you the deal was fair.

    After all, any agreement you voluntarily sign is technically win/win by definition.

    Negotiation is voluntary. Everyone has the right to say “no.” The fact that you didn’t means you saw yourself as better off with the deal.

    So technically, you “won.” Just not as much as they did.

    So what do you do about it?

    First, lose your neediness. In almost every case, you don’t need to make any particular deal. You may want to, but the sun will come up tomorrow either way.

    Don’t let your need for approval push you into doing things you don’t want to. If your counterpart’s a pro, they might act offended—but that’s just theater. People actually respect those who won’t be pushed around. Once you drop the neediness, everything changes overnight.

    Finally, learn to live in your adversary’s world. You don’t have to agree with their position, but you have to understand it and be able to explain it as well as they can. When you can describe their perspective and get back a calm “That’s right,” (not “You’re right”)—you’re ready to win for real.

    PS — I talk a lot here about how negotiation touches every part of life. It’s one of the biggest leverage points you can improve. Two of the best books I know on the subject are Start With No by Jim Camp and Never Split the Difference by Chris Voss.

    I recommend both, but you can start with either. You can buy them at the link below.

    Disclosure: As an Amazon Associate I earn from qualifying purchases. If you buy something—anything—after clicking that link, I may receive a small commission. It doesn’t change your price.